October 31, 2004

Vacations And General Irresponsibility or How I Got Blasted, Lost My Glasses, A T-Shirt, And The Mem

Filed under: Uncategorized — bill @ 10:17 pm

This is a true story.

I’ve been wearing a ridiculous hat since yesterday. I went to Iowa City for the weekend to see friends and get away from Omaha and my job and the things that have created a lot of stress for me lately. The visit was short, although I have to admit felt like it lasted a lot longer than it did. I saw a lot of people and did a lot of things in a very short span of time.

Iowa City, I want my glasses back. And my black t-shirt. Somewhere, you know where these items disapeared to. I do not.

I’ll start over again.

Friday afternoon I got into town around 3 PM. I parked my car on Lucas Street, where it stayed until I left today. I love towns that foot traffic is possible in. It’s my preferred method of transportation. I met up with my friends Eric and Katie and went and saw where I would be staying for the weekend.

Around 4 PM I met up at Joe’s Place with my old boss Steve. He was a good boss and the time I worked for him holds the record of being my favorite job that I’ve ever had. I had scotch and water and then a few beers. We chatted about old times and how we do things right now and his children and his soon to be ex-wife (who is still his business partner) and those sort of things. Eventually it was time to part ways and I made my way down to Gabe’s Oasis.

Gabe’s Oasis is a shithole bar. That’s probably one of the reasons I love it. I prefer dives. When I lived in Iowa City, it was the only bar I drank at. Mainly because I was underage, though age has rarely been an issue with Iowa City, and mainly because it was where all of my friends hung out at. I spent a lot of time there when I was nineteen and when I was twenty.

Some friends were playing a show that night. They stayed with me while touring a month ago and had told me about this show. Knowing that I would be getting paid time off with work, I decided to take the weekend off and go to Iowa City. They played well. And we drank more.

I know that I wasn’t the only one who was drinking the way they don’t drink anymore because my friends all got as drunk as I did. There was no afterhours parties for us and all of us stumbled out of the bar to houses and apartments.

I got back to Katie and John’s apartment at 1:30 AM.

Around 2:30 AM I noticed that I was missing my glasses, the black t-shirt I was wearing underneath my sweater was missing, and I didn’t remember anything between leaving the bar and stumbling into the apartment.

Black out city. Welcome back Bill Bradski. WOOOOOOOOO! IOWA CITY!

John gave me Ibuprofren and water and I was saved from a hangover the next morning. I was determined to go look for my glasses but realize it was pointless and I couldn’t even remember which way I walked back.

Goddamn it.

I spent a good portion of the morning retracing steps and not finding anything. Eventually I ended up in the ragstock basement wearing a pair of very black sunglasses, mostly just so I felt balanced. I looked like a blind man.

I looked ridiculous. But I also knew this and was ok with that. It’s not the first time I’ve looked ridiculous. Sometimes there’s a certain charm to ridiculousness and I will always be willing to skirt that line.

I decided that I needed a hat. My friends directed me around the store and I chose a straw pork pie hat. With the black sunglasses and the hat, I looked like I was dressing up as Hunter S. Thompson for Halloween.

I think I like the hat though and will have to find a way to incorporate it into my wardrobe more often.

I spent a good portion of the rest of the day trying to find my glasses. I looked through lost and found bins for glasses or atleast ones with a comprable prescription to mine. It may sound like it’s a one and a million chance, but I have similar prescriptions to quite a few of my friends and as long as I had a way to see for my drive home, I would be satisfied. I knew that my old glasses were still at home. Eventually, I accepted that I wasn’t going to find my glasses and my shirt and that I wasn’t going to find an explanation for what happened to them.

Goddamn it.

My friend Katie had a spare pair of contacts and we have basically the same prescription. So today I wore contacts as I drove home. I had the wrong kind of eye drops for them though, and my eyes were very dry and a little sore by the time I got home today. I’m back in my old glasses now. It’ll be atleast another two weeks before I’ll be able to get new glasses again. Since I won’t have to get an eye exam, atleast this will be a lot cheaper. I’m making sure that I get one of those two-for-price of one deals as well.

It was a good trip all in all. Sometimes revisiting the past for just a little bit is fun. Even if it does bite you in the ass a little bit too.

October 27, 2004

November Port Wine

Filed under: Uncategorized — bill @ 11:41 am

An Elephant and a Wino were sitting on a park bench together during the early part of November. The Wino had just received a new winter coat from the Salvation Army and a fresh bottle of port wine from the corner liquor store.

The Elephant and the Wino were passing the bottle of port back and forth. It was sickly sweet and hurt the Wino’s rotting teeth. He would take a pull from the bottle, grimace, and then pass it to the Elephant.

‘This wine is sweet,’ said the Elephant, ‘but it does the job.’

‘It’s true,’ replied the Wino.

‘The more I drink, the less I notice how cold it’s getting here. We didn’t have weather like this in Africa.’

‘You should get a warm coat,’ said the Wino gesturing towards the lapels of his new coat.

‘I have thick enough skin.’

‘You still should get a coat.’

The Elephant was quite old and had very long tusks. They were much larger than the Wino was and made him feel like a dwarf. It didn’t seem right that something attached to the Elephant’s face could make him feel so little. He drank more of the port and tried not to think about it.

‘My favorite thing about this place is that I am not a hunted species here,’ said the Elephant. ‘I feel like royalty.’

‘It’s good to be the king,’ said the Wino.

‘Back in Africa we had to watch out for poachers and lions and tigers and droughts and tribesman and things like that. People are excited to see me here. I walk down the street and children smile and shout ‘oh boy, an elephant!’. I like this place.’

‘I don’t usually get that,’ said the Wino sadly. ‘I’m jealous.’

A Policeman came walking along through the park and saw the bottle of port before the Wino had a chance to hide it in his pocket again.

‘That looks like an open container,’ said the Policeman.

‘Yes it does,’ said the Wino.

‘Most certainly,’ added the Elephant.

The Policeman shook his head at the pair and laughed realizing that they were harmless.

‘I’m glad we cleared that up,’ he said.

The Wino passed the bottle to the Policeman who gladly took a pull from it.

‘Good god that’s sweet,’ he said. ‘Sweet like candy.’

‘Trick or treat,’ said the Wino.

They passed the bottle around again.

‘How’d you end up here?’ the Policeman asked the Elephant.

‘I hitch hiked,’ replied the Elephant.

‘From Africa?’

‘From New Jersey. I took a boat to here from Africa.’

‘Oh.’

‘If it’s any comfort, New Jersey isn’t too much different.’

‘I see.’

The Policeman took another pull from the bottle of port, thanked the Wino and the Elephant, and walked on. He had to get back to work.

‘He was pleasant,’ said the Elephant. ‘It’s too bad he had to leave so soon.’

‘It really is,’ the Wino agreed. ‘I wish that it was summer.’

They finished off the bottle of port wine and parted ways. They both had places they needed to be and it was getting colder.

October 23, 2004

They’re ba-a-ack

Filed under: Uncategorized — bill @ 10:44 pm



October 22, 2004

Lint

Filed under: Uncategorized — bill @ 11:25 am

I’m haunted a little this evening by feelings that have no vocabulary and events that should be explained in dimensions of lint rather than words.

I’ve been examining half-scraps of my childhood. They are pieces of distant life that have no form or meaning. They are things that just happened like lint.

-Richard Brautigan, from Revenge of the Lawn

October 21, 2004

She doesn’t care whether or not he’s an island.

Filed under: Uncategorized — bill @ 10:02 am

“Is that a banana in your front pocket of a hand gun?’ she asked the masked man as he entered the conveinence store. He was wearing a leather jacket, tight blue jeans with a hole in the knee, and had a bandana around his mouth.

He shrugged.

‘It’s neither. It’s my penis.’

Her eyes lit up. She smiled and looked right at him.

‘I’m glad you’re here,’ she said as she took down his pants. She took his penis out, peeled it, and tossed it in the blender.

They made pudding.

He took the peel and set it right in the path of the door way on the ground, so the first person who came along would slip on it and have a prat fall for their amusement.

‘This is the best pudding I’ve ever had,’ he told her.

‘The secret to a great recipe is to include a little bit of yourself,’ she told him. You might say that you are the secret ingrediant.

‘We should do this again some time.’

‘Do you have more than one penis?’

‘No.’

‘Then I’m afraid the dance is done. You’ll need to move along.’

He was nearly sobbing. He was wide-eyed and disarrayed.

‘You took everything I’ve ever had. I don’t feel like a man anymore.’

‘So sorry,’ she said sneeringly.

‘Man-eater.’

He shook his head in disgust and right through the conveinence store walked another man. This one was shorter and wearing rimless glasses. His foot touched the peel and he hit the floor abruptly. He was dazed.

The Man-eater ran to his side.

‘Is that a banana in your pocket or a handgun?’

Our masked man shook his head and left the building. They made pudding.

October 18, 2004

A Love Story With Late Fees (A Song)

Filed under: Uncategorized — bill @ 10:40 am

A penny for your thoughts

and then a quarter for your mistakes.

A little bit of change is nice,

but that girl wants the whole bank.

‘Cuz she passes the buck like a banker,

a loan shark, or a salesman

Singin’ ‘Unmarked Non-Consecutive Bills’

like it was the National Anthem.

‘Oh beautiful for spacious skies-

fifty dollar-signs and green backed stripes.’

I see half dollar coins in her eyes.

For love or for money as the story goes-

taxation on patience and interest for no one.

A love story with late fees

paid full in six installments.

She said, ‘I don’t give you any credit.’

I said, ‘Babe, neither does Visa.

I’m not floating checks for anyone anymore.’

She wiped her eyes with a ten spot

and took the last three dimes from my pocket

Singin’ ‘One, two, three- Faux Pas!’

I walked away and didn’t look back,

I’ve never been good at games of chance,

I was holding all the aces, but I folded.

And my last card was the Joker.

October 10, 2004

Like the circles that you find in the windmills of your mind

Filed under: Uncategorized — bill @ 2:23 pm

wednesday.

It was wednesday but the week felt like it had just started. He woke up in his bed and his shoulders were sore. It was cold in the room.

‘I mist be getting old,’ he thought as he crawled out of bed and into the kitchen to brew a pot of coffee.

It was right about then that it kicked in-

He was getting old.

The pot finished brewing. He poured a glass of coffee, washed down a multivitamin with it, and cracked open the morning paper.

‘Goddamned, sore back.’

____________

thursday.

He was standing in line at the grocery store with a hand basket full of bread, soy milk, lettuce, granola, deodorant, and garbage bags. He’d been there 3 times already that week.

‘Why don’t you just make a list and come in once a week?’ the unattractive night cashier asked him. She’d also been there three nights that week. At least.

‘Organization isn’t one of my strong points.’

‘You should try making a list.’

‘It’s not that much of a bother. I don’t live that far from here.’

‘You should try making a list.’

He shrugged. His total came to $13.20. He paid it in cash. And that was Thursday.

____________

friday.

He was at the library looking for a copy of Albert Camus’ the Stranger. He had found two copies already, but they were still in the original french text. As he did not speak french, this wasn’t going to help him.

He hunted down a librarian who ended up taking him back to the fiction section and showing him the same two books he’d already looked at.

‘But I don’t speak french,’ he said.

‘We have translator books upstairs,’ she said pointing in a non-specific direction. The librarian was a little past middle aged and heavy set. She was wearing an unattractive blue blazer with a gold plated rose pin attached to the lapel. Her hair was gray, curled, and shoulder length. She had bad looking teeth.

‘I don’t want to speak french. I just want to read the Stranger.’

‘Well, those are the only copies we have.’

The librarian looked impatient and acted as though he was wasting her time.

‘Have you ever read The Stranger?’ he asked her.

‘I don’t speak french either.’

‘They’ve translated it.’

The librarian walked off in a huff. He shrugged and walked over to the card catalouge. Maybe they had something else he wanted to read.

____________

saturday.

Alaskan Walleye Pollock.

That was what he had for dinner. He baked it in the oven with a lemon pepper marinade and served it up with a heaping, steamy, serving of vegetables and a slab of wheat bread from the bakery.

It was a good meal. He felt satisfied in a way he hadn’t felt satisfied in a long time.

For desert he drank a bottle of shiraz, smoked a cigar, and watched the stars by himself on the porch.

He was suprised at how well he still knew his constellations. He could remember them much better than, for example, where he’d left his car keys at. Or where he’d spent money at during the last week. Or his final semester of college.

Alaskan Walleye Pollock.

There were leftovers in tupperware in the refridgerator. There were leftovers too. He stared at Orion’s belt for awhile and thought about fishermen.

____________

sunday.

He woke up very early and went for a mile and a half jog around the neighborhood. He saw several families leaving for church. The last family he saw were all dressed up in suits and ties and nice Sunday dresses.

He thought people had forgotten about doing that.

He certainly had.

____________

monday.

While shaving in the bathroom he thought about the possibility of growing and wearing a mustache.

This had been an earnest idea and he wondered how the mustache would look on him.

He tried to recreate the look with shaving creme but came out looking like a character from a spaghetti western.

He finished shaving and decided it best to not grow facial hair for the time being.

____________

tuesday.

He got two late payment notices, one bank statement, a credit card application, the current issue of Playboy, and a letter from a girl he hadn’t seen in a little over two years.

It was the most mail he’d received in seven months. He hadn’t received that much mail on his birthday.

He shredded the credit card application, swallowed a lump in his throat over the late notices, flipped through the Playboy stopping to inspect the centerfold- a red head, and then sat down and read the letter from the girl he hadn’t seen in a little over two years.

It was a cheery letter. It was funny and happy and made him a little bit sad. She’d been a good friend.

The bank statement was stable. He didn’t have a lot of money, but he had enough to get by with.

He took a walk through the neighborhood and whistled a jazz tune that was stuck in his head.

____________

wednesday.

There were three messages on the answering machine. One of them was from his sister. The others were from his mother and a girl that he knew.

‘Why don’t you ever pick up your phone?’ his sister asked very accusingly. He had been at work when she called him at four in the afternoon.

‘Would you like to have dinner with your father and I on Sunday?’ his mother had asked. ‘We’re having turkey and stuffing.’

He made a note of that on his calendar. He liked turkey.

The girl he knew was calling just to see how he was doing. ‘I don’t see you enought anymore,’ she said.

And that was true.

He’d become quite a hermit. The rest of the world wasn’t as interesting to him as it had once been. The time he spent by himself was comfortable. That had been his way since he was very young. Fierce independence had always been very important to him.

He listened to his messages again, put a record on the turn table, and took a nap that ended up lasting all night long.

____________

thursday.

He saw a retarded man buying candy from the Knights of Columbus outside the grocery store and realized they were charging one dollar per candy bar, when one could just as easily buy three of the same sized candy bars inside for one dollar.

He bought a newspaper. A meth lab had blown up in the parking lot of Wal-Mart. The cookers had bought the ingrediants inside the Wal-Mart, started making the drugs, and then exploded the RV they were working out of.

He thought about the candy bars again. The similarities were very present.

____________

saturday.

‘How do you wind down after work?’ a co-worker had asked him. ‘You never seem very wound up to begin with.’

He shrugged. He didn’t know how to answer that question.

‘Just lucky I guess.’

‘You’re too laid back.’

Was there such a thing? He didn’t know. He didn’t really care either. In fact, the only thing he cared less about was that schmuck’s opinion because he found that person to be a genuinely irritating person.

____________

monday.

At work, someone did not understand the meaning of the word ‘duplicate’. They were recording a customer’s trouble and had been able to reproduce the problem completely. They had the exact same results as the customer.

‘I can’t duplicate the problem,’ the co-worker had told him.

‘You were able to get the same resutls?’ he asked, completely confused.

‘Yes,’ the person responded, matter-of-factly.

‘Then you have duplicated the issue.’

‘Oh.’

He went back to work, not annoyed, but humored. He really needed a new job.

____________

tuesday.

At the edge of the drive way he saw a bird that had been hit by a car. The bird’s wings were smashed and it was chirping loudly and rapidly. He grimaced at the sight of it. The broken wings and painful sqwauking sounded not dissimilar from human torture.

He couldn’t drive over the poor thing to put it out of it’s misery though. He would not be part of that act of euthanasia. Not because he disagreed with the idea, but because he didn’t have the stomach to do it.

____________

wednesday.

He was out jogging and a poodle started chasing after him. It was yipping, and jumping, and barking at his heels. After two blocks of this, he stopped suddenly to carch his breath and continue laughing.

The confused poodle stopped too. It yipped twice, wagged it’s tail, and walked back down the block leisurely.

He swore he heard the dog say ‘thanks, pal.’

You’re welcome.

____________

thursday.

He slammed his fingers in the door of his car and tore some skin right off at the knuckles. Three minutes later it stopped bleeding. Five minutes after that it stopped hurting. He did a load of laundry, made dinner, and fell asleep on the couch with the TV on.

____________

saturday.

He called in sick to work.

He he had a case of the brown bottle blues. It wasn’t contagious, but it also wasn’t pleasant.

He went for a walk and felt better. He came home from that walk, knowing that he wouldn’t have to be at work and felt even better than he had felt before.

____________

sunday.

He smoked a joint before work. He was giggly the entire ride there, but at the very least he felt good. It was his secret.

Twice he caught himself staring at the light fixtures, trying to seperate the colors from the flourescent light bulbs.

‘How are you today?’ his Superviser asked.

‘I’m great,’ he said. ‘Fantastic.’

‘I’m taking a break. Come outside with me.’

They went outside to his Superviser’s car, where an altoids tin was pulled out from under the seat, revealing another joint. His Superviser lit the joint, took a long drag, and passed it to him.

‘Thanks.’

‘I knew you were high when you came in. You weren’t very obvious about it, but you looked too happy to be here.’

‘I was happy to be here.’

‘Because you were high.’

‘Yeah.’

They walked back into the building, both of them now sharing the same secret.

Now, his Superviser made exactly one dollar an hour more than he did. As this was a low paying job, that was not a high wage, and if they were both pouring concrete for a living, they would have been making more money.

Why weren’t they doing that?

He read the Help Wanted Ads like Baptist preachers read Revelations. He made just as many red ink pen circles.

____________

monday.

People always complain about Mondays, but when you don’t work a standard work week, you start to realize that Monday really isn’t a bad day-

They’re all bad days.

Some of them are just worse than others.

The only ones worth having are the ones off, and they’re over before you realize it. Time flies when you’re having fun, you know?

October 9, 2004

English Are Good.

Filed under: Uncategorized — bill @ 12:04 pm

October 7, 2004

Fishing For A Name

Filed under: Uncategorized — bill @ 9:41 pm

I’m sitting here in my room, listening to jazz records and trying to think of a name for a fish. A fish needs a good name, otherwise he might grow up wrong. I’d hate for him to end up the laughing stock of the fish playground. Fish spend a lot of time in schools, you know. So here I am, thinking of fish names, trying to make sure I come up with one that is pleasing to the fish’s mother.

I wonder what kind of man this fish will grow into. Perhaps he’ll be athletic- maybe even varsity. I hope they make letter jackets in his size. There’s always a chance he’ll be collegiate and go on to become a doctor or a lawyer.

I think a bad name for a fish is ‘Gil’. You wouldn’t name a little boy or a little girl ‘lung’. You’d only confuse them and other fish.

Coltrane sings of a love supreme, I’m drinking shiraz, and my fan is running gently on my back. I’d get up to shut it off, but I’ve gone from thinking about fish names to writing about thinking about fish names. I am not very devoted to my tasks. It is a shame.

What did the fish say when he crashed into the wall while swimming?

DAMN!

That joke will be a lot better when I’m a little old man in polyestor pants that go up to my armpits after I’ve finally lost all my marbles and I’m sitting around in an old home waiting to be visited by a school on a field trip. That’s not a school of fish.

I think.

I ate some fish last week that I bought at the grocery store. The fish were Walleye from Alaska, and I’m not quite sure how they ended up in Iowa, but I didn’t bother asking anyone. I baked them in the oven with a lemon pepper marinade and served them up with a steaming plate of vegetables. It was a good meal. It was a good fish. I didn’t have to think up a name for that one.

What if we named the food we ate right before we ate it? Would that be strange? Would that add an almost cannibalistic edge to the way we do meals? I can hear the talk around the water coolers of America already:

‘I had Fred for dinner last night. Man, my wife sure cooked Fred pretty well.’

Fred is a porterhouse steak. He was eaten with a sweet potato named Earl and a big glass of Irene. For desert they had Mabel. This is starting to sound ridiculous, but fun too. I think I’m going to start giving all of my meals names. Perhaps try to have a conversation with them. Beans usually try to end up singing with you.

I’d never eat anything named Sheldon. I’ve never known a Sheldon, and I don’t imagine I ever will. I believe that people who would inflict that kind of torture on their offspring were tried and executed at Nuremburg. If they were not, they should have been.

Fish names? I’ve got to think harder.

When my sister was much younger she got an aquarium for Christmas and two goldfish. She ended up having several more goldfish as goldfish do not live very long. She named one of the first fish she had ‘Emily’. Emily died two days after Christmas and was promptly replaced by another fish named Emily who died several days later and was also replaced by another fish named Emily. The succession of Emilies was not very long and eventually she gave up naming fish Emily.

Acceptance is the first step, you know.

The first goldfish I ever owned came into my possession at age three. I named them Cowboy and Indian. Cowboy ended up living longer. Go figure.

I think that this fish should have a title so that he sounds important. Captain, in my experience, has always been a good title. I hope someday that I earn that title- sans military service of course, as I would hate to earn that title at the expense of others. Maybe I’ll charter a small boat called the Minow and set out to sea with the Skipper, Gilligan, Mary Ann, the Howells, and the Professor.

A pirate’s life for me?

I knew a duck named Joey Ramone once. He lived in a swimming pool on a patio in a house of two brothers and a sister that I know. Joey Ramone seemed like a happy duck, gabba gabba we accept you.

Two friends of mine once had a list of undateable names. I don’t recall any of the names offhand, but it was a pretty good list. The same rules should probably apply with naming a fish.

What is in a name? That which we call a rose by any other name would smell

as sweet.

A good point to be certain, but I don’t think the Bard ever sat down and had to think about naming a Goldfish. But then, if I had sat down and written Henry the Fifth I wouldn’t preoccupy myself with the naming of fish.

One time a friend and I were reading through books of names trying to help a teacher name his son-in-progress. I say ’son-in-progress’ as his wife was pregnant with the son and they only knew it was a son because the baby had rolled over and they had seem his genitals.

I spy with my little eye..

The name we came up with was Afro Bojo Babalooey, which may go down in history as the worst name that anyone has ever thought up. Of course, right next to it would be the name of a barber that used to have a shop here in town-

Dick Wood.

I’m not even sure who you are, as you’re reading this, but I just caught you smiling. And you just caught me not thinking up a name for a fish.

All this talk about fish reminds me of William Faulkner. More directly it reminds me of As I Lay Dying. Vardaman’s mother was a fish, you know. I’m also thinking about Richard Brautigan and Trout Fishing in America, which is one of my favorite books.

More Coltrane, more wine, and still no name for a fish. I’m not calling myself a failure yet, but I am calling myself off track. That is to say, I have not come up with a name yet.

A good name for a fish is-

October 5, 2004

The World Loves The Beef

Filed under: Uncategorized — bill @ 11:50 am

When the work that I do at my job changed last month, it left me calling up the various vendors that we supply our customers with DSL from daily. Quite frequently this means I get to call up Verizon, SBC, BellSouth, Qwest, and Covad.

Covad has two tiers of support that we get to talk with and are by far the most interactive. They’re very good about actually working towards resolutions for our customers and will take credit for problems with the service (unlike Bellsouth and Verizon, who from my end, can suck dicks in hell).

Unfortunately, to speak with the second tier of Covad support, who are great to work with, you have to talk with their level one first. Their level one support is located in India.

Now, I used to feel like a redneck if I’d complain about Indian support (everyone shout ‘They’re takin’ our jerbs!”), but back in February, Earthlink laid off a few thousand of their internal employees and sent those jobs overseas. We’ve been spending the last few months fixing mistakes that were made by these new techs, and hearing from customers no less than 40 times a day, ‘I can’t understand anything your Indian Support is saying’ or ‘Thank God you’re not in India.’ The Indian Support makes me uncomfortable, because if a company the size of Earthlink, who utilizes both American and Foreign Outsources (I work for West Corporation, an American Outsource), were willing to lay off the people who worked for them directly, I don’t see a lot of security in my job where Earthlink wouldn’t be responsible for any severance packages, lay offs, etc. if they decided to pull their contract with West.

But I’m getting off subject.

I talk with Covad’s level one on a daily basis where I get to know people with names like Sangi and Kumar. They’re very friendly and I do have a hard time understanding many of them. But I won’t hold that against them. They live in India and I can’t expect them to speak english as well as someone from Arkansas, Georgia, or Alabama (which I assure you, should fall right off the map as soon as possible).

They also ask very strange questions in an attempt to be friendly. Or they’ll ask not so strange questions, but word the questions very formally.

Here are some transcriptions from calls I took yesterday:

Kumar: Thank you for calling Covad. My name is Kumar. May I know to whom I am speaking?

Me: This is Bill, Kumar.

Kumar: Thank you so much for calling, Bill. In which State are you located?

Me: This center is in Nebraska.

It can take them awhile to pull up information so there can either be a lot of small talk or there will be small talk once every minute. I’m guessing that’s because they have ridiculous Quality Assurance guidelines to meet. Kind of like we do.

Kumar: What is Nebraska famous for Bill?

This question caught me off guard and I didn’t know what to immediately say. So I went with the first thing that popped into my head.

Me: Beef.

Kumar: Beef?

Me: Beef.

Kumar: The world loves the beef.

That’s right folks. The world loves the beef. I wish I had a sound byte of that, because after 4 hours of work yesterday, lots of sitting on hold and hearing the same loop of Beethoven’s Fifth Symphony, and getting casually quizzed by Indian Support, I was getting loopy and that was the funniest damn thing I’d heard all day.

Cami: Thank you for calling Covad, my name is Cami. May I know to whom I am speaking?

I’ve noticed that most of the Indian Support asks ‘may I know to whom I am speaking’. After awhile it starts to sound like verbal gymnastics.

Me: This is Bill.

Cami: Thank you so much for calling, Bill.

There’s a certain rhythm to the way they take calls, and when they thank you for calling, it has this almost creepy niceness to it. They don’t just sound sincere, they sound creepily interested. They also sound like they’re reading a script for a part in a play.

Cami: What is your interests, Bill?

Again, these questions throw me off, but when I get punchy at work, I just say whatever comes to my mind.

Me: Boxes.

Cami: Boxes?

Me: Yep.

You can tell when your response has confused them. In this case there was a few seconds long pause before she changed the subject.

Cami: When are you taking lunch?

Me: When I remember too.

Now, when our customers complain about Indian support, I feel a little more sympathetic than I did in the past. I also feel less sympathetic as I speak with more Indians in a day than my customers ever will.

Sangi: Do you like Cricket?

Me: I don’t know.

Sangi: You should like Cricket.

The nice thing about Covad’s level one Indian Support is that we only have to talk with them long enough for them to run a couple of tests on our customer’s phone lines before we get to move up the ladder to their level two support which is located in Denver, CO. Mainly, they’re just there for the jump-through-hoops type work.

I’m not exactly sure where I’m going with this. I don’t want to criticize the Indians for not being Americans, because honestly the world could probably use fewer Americans. But when it comes to services that only Americans in America are using provided by an American company, I don’t see the benefit in having people who don’t use the same type of services offering support for them. Especially when it’s through a means of communication that being able to understand said support all the time is important. We, people who speak English as our first language, have a hard enough time explaining how pop3 e-mail, DNS addresses, PPPoE, etc. work to our customers who don’t have a language bias against us.

And with that, I’m done for today as I have to go to work soon. Sixteen days and counting until my paid vacation time kicks in, kids. I can hardly wait.

October 3, 2004

A Pubic Service Announcement

Filed under: Uncategorized — bill @ 9:49 am

October 1, 2004

Tunnel Kings

Filed under: Uncategorized — bill @ 11:50 pm

I’m sitting at work and I’m trying to figure out how much time I’ve actually spent here.

I’ve worked here for two years which makes twenty-four months, five hundred and fifteen days worked, four thousand one hundred and twenty hours, and one constant stream of irritation running right down the middle like the Missouri River.

I’ve taken five hundred and fifteen lunch breaks, made one thousand and thirty car trips, and punched two thousand and sixty clock punches.

When does this place start to feel like home?

A friend of mine was bouncing a rubber ball against his cubicle the other day like Steve McQueen did against the prison wall in the Great Escape.

I laughed and said ‘if you get to be Steve McQueen than I want to be Charles Bronson.’ He laughed too.

This place isn’t jail. You don’t get to go home from jail everyday. You don’t get paid ten dollars an hour at jail. You don’t get health insurance and you don’t get paid breaks. You just get too much time to sit around and think.

And that’s where the similarities start.

What we really need is some tunnel kings.

Almost Famous

Filed under: Uncategorized — bill @ 9:42 pm

I was visiting my sister in the hospital because she had tried to commit suicide. As you can imagine this was not a humor filled visit.

Her room mate was an 80 year old woman with severe dementia.

This woman told me that she ‘loved my program and watched it all the time.’

I wonder who she thought I was. I suppose that I’ll never know. I think I like it better that way.

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